Resume

Developer for Utica National’s Guidewire Insurance Suite implementation focused on configuration of the Contact Manager and Claim Center portfolios, and served as documentation lead.

• Developed a robust living documentation system utilizing SharePoint and collaboration tools
• Corrected pre-production issues before the launch of the Claim Center suite 
• Documented Change Release logs, SOPs, and Release processes 
• Create process standards for GIT tasks via BitBucket 

Lead the ILT instruction of a 13-week COBOL boot camp for new hires, while also creating other 101 level coding courses and resources.

• Developed and facilitated a 2-week JavaScript bootcamp 
• Created facilitator and trainee guides for the Mainframe and COBOL boot camp 
• Automated the replication of trainee environments for different boot camp sessions
• Standardized slide decks for the department to keep a cohesive visual experience among all classes 

Employ adult learning theories with clients from a variety of industries. Collaborate with subject matter experts from external clients and internal teams to determine the most effective strategy for addressing root-cause issues and engaging learners in knowledge transfer.

• Developed engaging software simulations in Articulate Storyline 360. 
• Analyze client needs to suggest robust and appropriate solutions.

Employ adult learning theories with clients from a variety of industries. Leveraged superior skills to condense research into one-page QRGs. Established e-learning software simulation native to client tablets.

• Automated email creation for seamless completion of the course using JavaScript.
• Created asynchronous learning for tablet based trucking systems.
• Ensure multi-modality and responsive design for training to be taken on multiple devices (Mobile, Tablet, Desktop)

Created and delivered instructor-led and instructor-supported distance learning concurrently with students across multiple time zones and regions. Ensured student certification and grading of practical workshops, monitored progress, and followed up with students upon course completion. Created, updated, and maintained course and departmental documents, such as steps for creating student virtual machines, eLearning standards, recording standards, and product version updates to be incorporated into courses while ensuring high-quality delivery.

• Converted existing 4-day courses to a self-paced modular format to better align with student needs and availability, including comprehensive learning paths and introductory/advanced level courses. 
• Designed novel courses from the ground up, based on learning objectives, with interactive, immersive course content for new or updated eLearning courses.
• Minimized the duration of a five-day course to three days.
• Streamlined usage of virtual machines. 
• Strategically created an audio recording quality assurance baseline document.